The return of defective products is covered by the seller. The regional support service will provide a prepaid return label in response to your return request. An exchange or refund is possible in the following cases:

• The product packaging is damaged, broken, or contaminated.
• The product has an unusual smell, color, or taste.
• The product is damaged, broken, or has defects.
• The product does not match the description (e.g., incorrect volume or quantity) or is incomplete.
• The product was not delivered or was incorrectly shipped.

If the product was purchased as part of a promotion, the accompanying gift must also be returned.